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" d              #  ' d                      %                    $     * ER0411 PDP Critical Complaints.ExtID9R0411 PDP Critical ComplaintsOR0411 PDP Critical Complaints.CreateDate_R0411 PDP Critical Complaints.Date Case Received_R0411 PDP Critical Complaints.Date Sent to PlaneR0411 PDP Critical Complaints.Date Resolved by PlankR0411 PDP Critical Complaints.Date Beneficiary by PlanUR0411 PDP Critical Complaints.Incident Date_R0411 PDP Critical Complaints.Date Closed by CMSWR0411 PDP Critical Complaints.(en) RECIPIENTGR0411 PDP Critical Complaints.RegionQR0411 PDP Critical Complaints.Region NameER0411 PDP Critical Complaints.StateR0411 PDP Critical Complaints.Is the beneficiary completely out ;of medication and unable to geMR0411 PDP Critical Complaints.Plan Name[R0411 PDP Critical Complaints.Beneficiary Name_R0411 PDP Critical Complaints.Complaint CategoryMR0411 PDP Critical Complaints.ComplaintQR0411 PDP Critical Complaints.Caller NameQR0411 PDP Critical Complaints.Call Back #kR0411 PDP Critical Complaints.Preferred Call Back TimeKR0411 PDP Critical Complaints.Language]R0411 PDP Critical Complaints.Complaint SummaryCR0411 PDP Critical Complaints.HICNSR0411 PDP Critical Complaints.LIS EligibleOR0411 PDP Critical Complaints.LIS StatusgR0411 PDP Critical Complaints.Prescription Drug CardcR0411 PDP Critical Complaints.Plan Contract Number_R0411 PDP Critical Complaints.Plan Member NumberOR0411 PDP Critical Complaints.PBP NumberUR0411 PDP Critical Complaints.Pharmacy NameLVAL4iR0411 PDP Critical Complaints.Pharmacy Street AddressUR0411 PDP Critical Complaints.Pharmacy CityWR0411 PDP Critical Complaints.Pharmacy StateSR0411 PDP Critical Complaints.Pharmacy ZipeR0411 PDP Critical Complaints.Pharmacy Phone Number_R0411 PDP Critical Complaints.Drug(s) nformationR0411 PDP Critical Complaints.Reason card didn't work at pharmacyIR0411 PDP Critical Complaints.PrintedgR0411 PDP Critical Complaints.Reporting Organizationx ''p ( 8  Jn'@( h  &  &  & L &  &  &  &  & L &  &  & T &  & \ &  &  & t &  &  & t &  & 4 &  &  & 4 &  &  & d &  & $ & | &  & D &  & ! & "d & # & $T & % &=&R0411 PDP Critical ComplaintsP& '''# & <  Fa@1Case Resolved Send to CMSh   h"  P p"   x"   "  x "   "  P "  "   "   p "   "    "   ` "   "  p "  "  8 "  "  "  8 #   #   #  X #   #   (#  P 0#   8#  ( @#   H#   P#  @ X#   `#    h# ! h p# "  x# # ( # $  # %  # & h #  P   x  P   p   `  p  8   8   X   P  (   @   h  (   h  &  &  & L &  &  &  &  & L &  &  & T &  & \ &  &  & t &  &  & t &  & 4 &  &  & 4 &  &  & d &  & $ & | &  & D &  & ! & "d & # & $T & % &=&R0411 PDP Critical Complaints  @.   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"   "   "   K[   !"#$,(W+./0123B6789:<?CDEFIJKM2O6QRSTV7Z[]^_wabcdefhaijklmnopqrstuvxyz{|}~ an Member Number_Labelm$PBP_NumberPBP Numberd%PBP_Number_LabelPBP Number_Labelm&Pharmacy_NamePharmacy Named'Pharmacy_Name_LabelPharmacy Name_Labelm(Pharmacy_Street_AddressPharmacy Street Addressd)Pharmacy_Street_Address_LabelPharmacy Street Address_Labelm*Pharmacy_CityPharmacy Cityd+Pharmacy_City_LabelPharmacy City_Labelm,Pharmacy_StatePharmacy Stated-Pharmacy_State_LabelPharmacy State_Labelm.Pharmacy_ZipPharmacy Zipd@`medication and unable to geJPharmacy StateKReason card didn't work at pharmacyLPrintedState@Plan NameAPrescription Drug CardBPharmacy ZipCPrintedgjmd ddddefgjmnopdddddby CMS8KRH.yp?AkGagR,Region}5{Bw\p?AkGagR,StateVi8bK7`a?AkGagR,Is the beneficiary completely out of medication and unable to ge"zσNU4^#?AkGagR,Complaint US8H@т?AkGagR,Caller Namew1(/HIa?AkGagR,Call Back #^5Ƅ@(Ȼ?AkGCaller NamedCaller_Name_LabelCaller Name_LabelmCall_Back__Call Back #dCall_Back___LabelCall Back 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kCreateDateCreateDateaK=mF` a<b(ck State StatefRp(JWktmF`Ha<bck܀Is the beneficiary completely out of medication and unable to ge݀Is the beneficiary completely out of medication and unable to geIs_the_beneficiary_completely_out_of_medication_and_unaLller Named Caller_Name_LabelCaller Name_Labelm Call_Back__Call Back #dCall_Back___LabelCall Back #_LabelmPreferred_Call_Back_TimePreferred Call Back TimedPreferred_Call_Back_Time_LabelPreferred Call Back Time_LabelmLanguagedLanguage_LabelmComplaint_SummaryComplaint SummarydComplaint_Summary_LabelComplaint Summary_LabelmHICNdHICN_LabelmLIS_EligibleLIS EligibledLIS_Eligible_LabelLIS Eligible_Labetate Is the beneficiary completely out of medication and unable to ge!R0411 PDP Critical Complaints.Plan Name"Beneficiary Name#Complaint Category$Complaint%Preferred Call Back Time&Language'Complaint Summary(LIS Eligible)LIS Status*Prescription Drug Card+Plan Contract Number,Plan Member Number-PBP Number.Pharmacy Name/Pharmacy Street Address0Pharmacy City$` nintBtn x *r NameCaller_Namee Cb-5mF`a<b4ckCall Back #Call Back #Call_Back__ǽ|3hL3~>mF`!a<bckHICNHICN%XNF7w `"PageFooterSectionsENzd{m  LVALMR24RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLColumnWidthColumnHiddenReplicableI  <      U?AkGagR,?1!@R0411 PDP Critical Complaints@=LF J`?AkGagR,Date Resolved by Plan  jO`/NJe{6qVPR0411 PDP Critical Complaints.CreateDate    f`R0411 PDP Critical Complaints.Date Case Received    f`R0411 PDP Critical Complaints.Date Sent to Plan    lfR0411 PDP Critical Complaints.Date Resolved by Plan    rlR0411 PDP Critical Complaints.Date Beneficiary by Plan    f`R0411 PDP Critical Complaints.Date Closed by CMS  R  tn[R0411 PDP Critical Complaints].[Date Resolved by Plan]     LVALMR24RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLColumnWidthColumnHiddenReplicableI  <      U?AkGagR,?1!@R0411 PDP Critical Complaints@=LF J`?AkGagR,Date Resolved 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j2k#jb@%IiUy>e UEODEJ]}#:=.H@Cases Resolved,tH^](EODEJ]}#:=ExtIDS¬ǵbXH@ EODEJ]}#:=CreateDate8KRH.ypEODEJ]}#:=Region US8H@тEODEJ]}#:=Caller Namew1(/HIaEODEJ]}#:=Call Ba Romann͊@G6&m ;<F`abc,i jk Text14H="Page " & [Page] & " of " & [Pages]Times New Roman#<KӖb f2`<ab+ Line16ٟMnLWp`ReportFooterZL ݃Pgorymhone Number4Drug(s) nformation5Reason card didn't work at pharmacy6Printed7Reporting Organizzationedication and unable to gem!Complaintmitical Complaints -10-10y2nForm_ReportingOrganization Ca NamedPLabel68rmat Single Case- OpNPrintedOReporting OrganizationoPR0411_PDP_Critical_Complaints_Plan_NameR0411 PDP Critical Complaints.Plan NamedQLabel68ganizationdddddationdddddddddationddddddfmmck #@ k`FrUEEODEJ]}#:=HICN Cases Resolved*Resolved Cases Report Arial83,h4C odXXLetterK[,DINU"4 +$USB001d278d eTimes New Romane24fg37jghm5C Arialn= Arialo3A Arialp4`ReportHeader*)OBmjd2`<a<b8cdLabel12*Resolved Cases Report$u6q K~|`"PageHeaderSection ! BN&8:d7`a<bc,ID_LabelIDDetachedLabel q鋉GU8cd7`a<bc, CreateDate_LabelCreate Daacy CityJbG|4?AkGagR,Pharmacy StateF|GL=_%z?AkGagR,Pharmacy ZipvVb}AI?AkGagR,Pharmacy Phone Numberk{ g3L NEy?AkGagR,Reason card didn't work at pharmacy2A1Kd`a<b4c,"Call Back #_LabelCall Back #DetachedLabel"Call_Back___Labelx}ɰVFU Jhd` $a<bc,HICN_LabelHIC08:<=Babcl9e g:hiGj&k\stdolble_to_geT9K'4:mF`@a<b(ckComplaintComplaintv1NJ2mF`a<b(ckCaller NameCaller NameCaller_Name(U7-KRxmF`%a<b(ckCall Back #Call Back #Call_Back__~8C6!0%mF`l*a<b(ck0Preferred Call Back Time0Preferred Call Back Time0Preferred_Call_Back_Time#h)H4}mF`/a<b(ck LanguageLanguage;ĩTI:C@(mF`45a<b(ck "Complaint Summary"Complaint Summary"Complaint_SummaryCη(SIe VmF`:a<b(ck HICNHICN?fgZvMO~&mF`?a<b(ck LIS EligibleLIS EligibleLIS_Eligible}Dj.PmF``Ea<b(ck (Plan Contract Number(Plan Contract Number(Plan_Contract_Number|DڼfIkfmF`Ja<b(ck$Plan Member Number$Plan Member Number$Plan_Member_Numberi,ߙELnmF`(Pa<b(ckPBP NumberPBP NumberPBP_Numbery%XMUG_BmF`Ua<b(ckPharmacy NamePharmacy NamePharmacy_Name` @~mbmF`Za<b(ck.Pharmacy Street Address.Pharmacy Street Address.Pharmacy_Street_AddressSF]|,BةV,\mF`T`a<b(ckPharmacy CityPharmaLVALMR2 GUIDNameMap  :̴څ?@ABK[CDEFGHIJKLM[OPQRT\]^_`Pijkmnopqrstuvwxyz{|}~Pharmacy_CityPharmacy Cityd$Pharmacy_City_LabelPharmacy City_Labelm%Pharmacy_ZipPharmacy Zipd&Pharmacy_Zip_LabelPharmacy Zip_Labelm'Pharmacy_Phone_NumberPharmacy Phone Numberd(Pharmacy_Phone_Number_LabelPharmacy Phone Number_Labeld)Label36m*Text37m+Text38f-Line40.ID/CreateDate0(en) RECIPIENT1Region2Region Name3State4Is the beneficiary completely out of medication and unabl8qY-vvven(Cases not Resolved ly out of medi 2CB0 3CB0 6CB0 5CB0 4CB0 1CB0 0CB0 7CB0 8CB0 9CB0goryComplaintetCase Format Format Formd  Complaint_Labelm!Caller_N degjmnopdmdmd    l9Xh4C odXXLetter,DINU"4 ext13 =Now()Long DateTimes Newn͊@G6&m ;<F`abc,i jk Text14H="Page " & [Page] & " of " & [Pages]Times New Roman#<KӖb f2`<ab+ Line16ٟMnLWp`ReportFooterZL ݃Pgge_LabelLanatQuery3Query3d Cases a<nt Summary_Label"Comp  m,Pharmacy_StatePharmacy Stated-Pharmacy_State_LabelPharmacy State_Labelm.Pharmacy_ZipPharmacy Zipd/Pharmacy_Zip_LabelPharmacy Zip_Labelm0Pharmacy_Phone_NumberPharmacy Phone Numberd1Pharmacy_Phone_Number_LabelPharmacy Phone Number_Labelm2Reason_card_didn_t_work_at_pharmacyReason card didn't work at pharmacyd3Reason_card_didn_t_work_at_pharmacy_LabelReason card didn't work at pharmacy_Labelf4Line51m5Date_Case_ReceivedDate Case Receivedd6Label58m7Date_Sent_to__PlanDate Sent to Pland8Label59m9Date_Resolved_by_PlanDate Resolved by Pland:Label60m; LVALMR24RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLColumnWidthColumnHiddenReplicableI  <      U?AkGagR,?1!@R0411 PDP Critical Complaints@=LF J`?AkGagR,Date Resolved by Plan  jO`/NJe{6qVPR0411 PDP Critical Complaints.CreateDate    f`R0411 PDP Critical Complaints.Date Case Received    f`R0411 PDP Critical Complaints.Date Sent to Plan    lfR0411 PDP Critical Complaints.Date Resolved by Plan    rlR0411 PDP Critical Complaints.Date Beneficiary by Plan    f`R0411 PDP Critical Complaints.Date Closed by CMS  R  tn[R0411 PDP Critical Complaints].[Date Resolved by Plan]    0K[Date_Closed_by_CMSDate Closed by CMSd<Label61m=IDd>Label66m?Date_Beneficiary_by_PlanDate Beneficiary by Pland@Label67APageFooterSectionmBText49mCText50DReportFooterEExtIDFIncident DateG(en) RECIPIENTHRegionIRegion NameJBe     &') !"#%&'()*+,-./0123456789:;<=>?@AD@ghijklmopqrstuvwxyz{|}~     &') !"#%&'()*+,-./0123456789:;<=>?@ADCE@FGHJKLMNOPQRSTUWXY[]^_`-ghijklmopqrstuvwxyz{|}~SG3      !()*+89:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~_Phone_Number_LabelPharmacy Phone Number_Labelm/Reason_card_didn_t_work_at_pharmacyReason card didn't work at pharmacyd0Reason_card_didn_t_work_at_pharmacy_LabelReason card didn't work at pharmacy_Labeld1Label44m2Text45m3Text46f4Line47f5Line486ID7(en) RECIPIENT8Region9Region Name:Prescription Drug Card;Pharmacy State<PrintedHLRVF- R0411 PDP Cr      !"#$%&'()*+,-./0123456789:;<=>?ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~";"ID";"PlanNameCompany";"PrimaryKey"d5 7`ia,bcLabel68.Plan Name:`ź‡H8@Zì`"PageFooterSection9rNC!?5m;F`<abc Text49 =Now()Long DatefIAcC=Քgm;F`abck Text50H="Page " & [Page] & " of " & [Pages]6Q AAy `ReportFooterik4Bk;i OQ5M@ǡ9K[l*H!h4C odXXLetter,DINU"4 TypeInfo"!\BlobDeltaYPropDataX dir n+$USB001 d2 Tahomahgh Tahomaj1ghm45 Tahomao2 Tahomaw2`I̙FormHeaderC$ N1o5UD`bcdKe,"";"";"";"`FormFooterW묏3A8? FF- Rints -1 Help.ReportingOrganiForm_F- R0411 PDP Critical Complaints -1Form_F- R0411 PDP Critical Complaints -1Form_###ReportingOrganizG!Rp>*r @i`Dg xrgEiz@<-xxx@:@  ";"10";"100"R6wABu),Reporting Organization,Reporting OrganizationTable/QuerySELECT ReportingOrganization.ReportingOrganizationID, ReportingOrganization.ReportingOrganization FROM ReportingOrganization; 0;1440,Reporting_Organization"SELECT ReportingOrganization.ReportingOrganizationID, ReportingOrganization.ReportingOrganization FROM ReportingOrganization; ";"ReportingOrganization";"";"ReportingOrganizationID";"ReportingOrganization";"PrimaryKey"d5U`aKbcLabel78.Reporting Organization:#; }zۄNVh1U`,a-bloseBSFurmsUD452EE1-E08F-101A-8-02608C`4D0BB/vFM20.DLLHU+%0UR#( _ianf8Base SwitchboardG@0F1_C3mpian @haah"a9e =wichb@ arYHTHBQFUEEZTMDINZCEUJGNPWNXL28AHTBQQ@UE@Z@MA@INZ@!E@UJG@PDW@XLB 1u,B,R"(+!F- R0411 PDP Critical $ -1GP+%;_`-`R041`P PC ic%l"oA'a $5's-#UGGGWDSSYRAAE ciOPen Form>Press to enter New Organization0EnterNewOrganizationOpenOPen_FormHFAtwG[=\_o5UD`bcdie4n,"";"";"";"";"10";"510"׸edfSE6UaPlan NamePlan NameTable/QueryxSELECT PlanName.ID, PlanName.PlanNameCompany FROM PlanName; 0;1440Plan_Name"SELECT PlanName.ID, PlanName.PlanNameCompany FROM PlanName; ";"PlanName";"";"ID";"PlanNameCompany";"PrimaryKey"d5U`iaibcLabel81Plan Name:R%*d0MBA`H!̙ Detail/Ɲ3-LzP+$m7UF`` a-bID ExtID9k^@rd5U`xa-bc Label1ID{Ih誥m7UF`P abe{ kCreateDateCreateDateYukB\cқd5U`xabCc Label34Date Reported xx/xx/xxxx q5 7.F%~Z/m7UF`xabk$Date Case Received$Date Case ReceivedGeneral Date$Date_Case_ReceivedQ՘yK` d5U` abRc Label52Date Case Received by CMS1u;D)m7UF`xab k$Date Closed by CMS$Date Closed by CMSGeneral Date$Date_Closed_by_CMSBZSIHTod5U`abcLabel13$Date Closed by CMSU jC}m7UF`P abDk Region RegionbamDJbI5"d5U`xab:cLabel17 Region~D<0m7UF`P a)bDk State StatetO$d5U`xa)bcLabel21 StateVKBL93tm7WF` abk܀Is the beneficiary completely out of medication and unable to ge݀Is the beneficiary completely out of medication and unable to geIs_the_beneficiary_completely_out_of_medication_and_unable_to_ge2kGi2IB+d5]`<abP cLabel23݄Is the beneficiary completely out of medication and unable to get?J@/LESZ4m7UF`ab kCOWQA%WEWDGBH#UG`W S`-YRA E eW`&A` 'W&ajG 3H#a#0[_ReportingOrganizVGiDRp>r @i`DgrgQEizt`o cTLAGKMJISKVAVDJHFRITFLQOTCIdT;A KM>I`KV V JF I DFQ T DIM+Bt)mk/B QSNBVJJFFJGRDBPPRkdmmand4Command5Command6Command7l17$Complaint Category,Γ|FnA@omplaintComplaintW:UޚD.}@Wd5U`xab cLabel29ComplaintGv#A#OEmm7UF`a b e kCaller NameCaller NameCaller_NameX#G.@On&d5U`xa bcLabel31Caller Name7+N4AǮ , {m7UF`a,b k Call Back #C                                                                                                                                                      ' % & ( , >?@CDEFGJKLNPQRSVWX b!c"f#$%&'(6)*+,-./012 3 4 5 6 789:;<=>?@AB C!D"E#F$G%H&I'J(K)L*M+N,O-P.Q/R0S1T2U3V4W5X6Y7Z`[a\b]c^d_e`fagbhcidjekflgmhniojpkqlrmsntoupvqwrxsytzu{v|w}x~yz{|}~ !"#$%& ' ( ) * +,-./0123456789:;<= 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Complaints.Date Closed by CMS  R  tn[R0411 PDP Critical Complaints].[Date Resolved by Plan]    K[all Back #Call_Back__#~ 9Mo /Gd5U`xa,bfcLabel33Call Back #Π?WuA:ˍFm7F`aIb 08:<=Babc9e gEhFi j :k"9@E,{N\LJ UM@ǡ9OB@Cases not ResolvedS¬ǵbXH@ M@ǡ9CreateDate}5{Bw\pM@ǡ9StateVi8bK7`aM@ǡ9Is the beneficiary completely out of medication and unable to geI,hHtPM@ǡ9Complaint   Category"zσNU4^#M@ǡ9Complaint US8H@тM@ǡ9Caller Namew1(/HIaM@ǡ9Call Back #^5Ƅ@(ȻM@ǡ9Pref K[erred Call Back TimegRZlLݩK[M@ǡ9Language^rdGOv2M@ǡ9Complaint Summary@ k`FrUEM@ǡ9HICN' Oj,M +$USB001 d278d eTimes New Romane2g37jghm5<CTimes New Romann7=Times New Romano3:ATimes New Romanp4`ReportHeader>DDmF`xa<bpci j Text56Plan NameLw\5Dv7`"PageHeaderSection{ǯJGR-^`X DetailQӡl:@ |mF` a<bDce1 CreateDateCreateDateUN0K%"nBd`<a<bc, CreateDate_LabelDatekY:ANY\;YmF`abLck State StateGEku̡d`<abc,State_Label State&`{3JC] @ǡ9LIS Eligible2A1Kfd5U`xafb cLabel37LanguageS7%Eʘbm 27UF`abck"Complaint Summary"Complaint Summaryam  *\G{000204EF-0000-0000-C000-000000000046}#4.0#9#C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\VBE6.DLL#Visual Basic For Applications*\G{4AFFC9A0-5F99-101B-AF4E-00AA003F0F07}#9.0#0#C:\Program Files\Microsoft Office\Office10\MSACC.OLB#Microf medication and unable_Label݄Is the beneficiary completely out of medication and unable to get?Is_the_beneficiary_completely_out_of_medication_and_unable_LabelS0EMddmF`abpckPlan NamePlan NamePlan_Name+u JIE;hd`6abc,Plan Name_LabelPlan NamePlasoft Access 10.0 Object Library*\G{00020430-0000-0000-C000-000000000046}#2.0#0#C:\WINNT\System32\stdole2.tlb#OLE Automation*\G{00025E01-0000-0000-C000-000000000046}#5.0#0#C:\WINNT\System32\dao360.dll#Microsoft DAO 3.6 Object Library*\Gneficiary NameKLIS StatusLDrug(s) nformation@Compliant DataBase SwitchboarLanguage_LabelmComplaint_SummaryCompldeghijklmnoprz{ mdmdmdmdmdmdmdmdmdtioͬ/ ' NG$ >FormHeaderDeta #nϦM@ǡ9Pharmacy CityJbG|4M@ǡ9Pharmacy StateF|GL=_%zM@ǡ9Pharmacy ZipvVb}AIM@ǡ9Pharmacy Phone Numberk{ g3L NEyM@ǡ9Reason card didn't work at pharmacyaI™ ]M@ǡ9Date Case ReceivedŚ=CN1M@ǡ9Dat{00000201-0000-0010-8000" LVALMR24RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLColumnWidthColumnHiddenReplicableI  <      U?AkGagR,?1!@R0411 PDP Critical Complaints@=LF J`?AkGagR,Date Resolved by Plan  jO`/NJe{6qVPR0411 PDP Critical Complaints.CreateDate    f`R0411 PDP Critical Complaints.Date Case Received    f`R0411 PDP Critical Complaints.Date Sent to Plan    lfR0411 PDP Critical Complaints.Date Resolved by Plan    rlR0411 PDP Critical Complaints.Date Beneficiary by Plan    f`R0411 PDP Critical Complaints.Date Closed by CMS  R  tn[R0411 PDP Critical Complaints].[Date Resolved by Plan]     LVALMR24RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLColumnWidthColumnHiddenReplicableI  <      U?AkGagR,?1!@R0411 PDP Critical Complaints@=LF J`?AkGagR,Date Resolved by Plan  jO`/NJe{6qVPR0411 PDP Critical Complaints.CreateDate    f`R0411 PDP Critical Complaints.Date Case Received    f`R0411 PDP Critical Complaints.Date Sent to Plan    lfR0411 PDP Critical Complaints.Date Resolved by Plan    rlR0411 PDP Critical Complaints.Date Beneficiary by Plan    f`R0411 PDP Critical Complaints.Date Closed by CMS  R  tn[R0411 PDP Critical Complaints].[Date Resolved by Plan]     LVALMR24RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLColumnWidthColumnHiddenReplicableI  <      U?AkGagR,?1!@R0411 PDP Critical Complaints@=LF J`?AkGagR,Date Resolved by Plan  jO`/NJe{6qVPR0411 PDP Critical Complaints.CreateDate    f`R0411 PDP Critical Complaints.Date Case Received    f`R0411 PDP Critical Complaints.Date Sent to Plan    lfR0411 PDP Critical Complaints.Date Resolved by Plan    rlR0411 PDP Critical Complaints.Date Beneficiary by Plan    f`R0411 PDP Critical Complaints.Date Closed by CMS  R  tn[R0411 PDP Critical Complaints].[Date Resolved by Plan]     LVALMR24RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLColumnWidthColumnHiddenReplicableI  <      U?AkGagR,?1!@R0411 PDP Critical Complaints@=LF J`?AkGagR,Date Resolved by Plan  jO`/NJe{6qVPR0411 PDP Critical Complaints.CreateDate    f`R0411 PDP Critical Complaints.Date Case Received    f`R0411 PDP Critical Complaints.Date Sent to Plan    lfR0411 PDP Critical Complaints.Date Resolved by Plan    rlR0411 PDP Critical Complaints.Date Beneficiary by Plan    f`R0411 PDP Critical Complaints.Date Closed by CMS  R  tn[R0411 PDP Critical Complaints].[Date Resolved by Plan]    Complaints DataBase SwitchboardDefaultVH @ LVALMR24RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLColumnWidthColumnHiddenReplicableI  <      U?AkGagR,?1!@R0411 PDP Critical Complaints@=LF J`?AkGagR,Date Resolved by Plan  jO`/NJe{6qVPR0411 PDP Critical Complaints.CreateDate    f`R0411 PDP Critical Complaints.Date Case Received    f`R0411 PDP Critical Complaints.Date Sent to Plan    lfR0411 PDP Critical Complaints.Date Resolved by Plan    rlR0411 PDP Critical Complaints.Date Beneficiary by Plan    f`R0411 PDP Critical Complaints.Date Closed by CMS  R  tn[R0411 PDP Critical Complaints].[Date Resolved by Plan]    :hE#@@sAcCAMID(":Regional Offices:New York")New YorkNew JerseyYesHealth Net Orange Plan 005Benefits/AccessPlan ID Card did not work at pharmacyBaker, Cynthia(908) 788-0115AnytimeEnglish@nYesYes~pbF*tdhE#@@@CAMID(":Regional Offices:New York")New YorkNew JerseyYesFirst Health PremierBenefits/AccessBeneficiary not receiving the extra help but has been approved by CMS.OtherPlan not providing accurate and/or timely Plan benefit informationLow Income Subsidy (LIS)OtherSubsidy-eligible enrollees charged improper co-insuranceBeneficiary did not receive aMAXINE CHAMBERS973-230-7266AnytimeEnglish@n140588577aYesYesS5768901799784017ONE STOP PHARMACY198 MARKET STNEWARKNJ973-639-1900Card works but copayment are not coming up corrected>rpZPJD0$td5@@@CAMID(":Regional Offices:New York")New YorkNew YorkYesUnited HealthRxPricingSubsidy-eligible enrollees charged improper co-insuranceVIRGINIA WOODRUFF212-258-2275anytime after 11pmEnglishV@n145202899AYesYes610658115171New Drug Loft1103 Lexington AvenueNew YorkNY1-212-879-0910yes, but she was told that she was going to have to pay a co-pay and shouldn't have to because she was told that she wasn't supposed to.ZJ.*`H&td5@@sAcCAMID(":Regional Offices:New York")New YorkNew YorkYesHumana PDP StandardPricingSubsidy-eligible enrollees charged improper co-insuranceBERNICE CATO5183464038AnyEnglish&@n243506658AYesYesS5552H56272005Rite AidNY5183821239zn`ZF.tdc/V@@sAcCAMID(":Regional Offices:New York")New YorkNew YorkYesPacifiCareEnrollment/DisenrollmentBeneficiary has not received ID card or enrollment materialsGLORIA SEGARRA7185428564AnytimeSpanish@n581184700AYesNoS5921203El SolBronxNYvbFtd LVALMR24RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLColumnWidthColumnHiddenReplicableI  <      U?AkGagR,?1!@R0411 PDP Critical Complaints@=LF J`?AkGagR,Date Resolved by Plan  jO`/NJe{6qVPR0411 PDP Critical Complaints.CreateDate    f`R0411 PDP Critical Complaints.Date Case Received    f`R0411 PDP Critical Complaints.Date Sent to Plan    lfR0411 PDP Critical Complaints.Date Resolved by Plan    rlR0411 PDP Critical Complaints.Date Beneficiary by Plan    f`R0411 PDP Critical Complaints.Date Closed by CMS  R  tn[R0411 PDP Critical Complaints].[Date Resolved by Plan]     LVALMR24RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLColumnWidthColumnHiddenReplicableI  <      U?AkGagR,?1!@R0411 PDP Critical Complaints@=LF J`?AkGagR,Date Resolved by Plan  jO`/NJe{6qVPR0411 PDP Critical Complaints.CreateDate    f`R0411 PDP Critical Complaints.Date Case Received    f`R0411 PDP Critical Complaints.Date Sent to Plan    lfR0411 PDP Critical Complaints.Date Resolved by Plan    rlR0411 PDP Critical Complaints.Date Beneficiary by Plan    f`R0411 PDP Critical Complaints.Date Closed by CMS  R  tn[R0411 PDP Critical Complaints].[Date Resolved by Plan]    LVAL3P(shD0HK!0HK$ O?E!HK!H/!XF! <!!!L!! ! ! !L ! ! !T ! !\ ! ! !t ! !!t!!4!!!4!!!d!!$!|!!D!!!d!!T!!!P!!!x!!P ! ! !p ! ! !` ! !p ! !8 ! ! !8!!!X!!!P!!(!!!@!!!h!!(!!!h!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!L!! ! ! !L ! ! !T ! !\ ! ! !t ! !!t!!4!!!4!!!d!!$!|!!D!!!d!!T!!)     ! " d              #  ' d                      %                    $     (  ER0411 PDP Critical Complaints.ExtID9R0411 PDP Critical ComplaintsOR0411 PDP Critical Complaints.CreateDate_R0411 PDP Critical Complaints.Date Case Received_R0411 PDP Critical Complaints.Date Sent to PlaneR0411 PDP Critical Complaints.Date Resolved by PlankR0411 PDP Critical Complaints.Date Beneficiary by PlanUR0411 PDP Critical Complaints.Incident Date_R0411 PDP Critical Complaints.Date Closed by CMSWR0411 PDP Critical Complaints.(en) RECIPIENTGR0411 PDP Critical Complaints.RegionQR0411 PDP Critical Complaints.Region NameER0411 PDP Critical Complaints.StateR0411 PDP Critical Complaints.Is the beneficiary completely out ;of medication and unable to geMR0411 PDP Critical Complaints.Plan Name[R0411 PDP Critical Complaints.Beneficiary Name_R0411 PDP Critical Complaints.Complaint CategoryMR0411 PDP Critical Complaints.ComplaintQR0411 PDP Critical Complaints.Caller NameQR0411 PDP Critical Complaints.Call Back #kR0411 PDP Critical Complaints.Preferred Call Back TimeKR0411 PDP Critical Complaints.Language]R0411 PDP Critical Complaints.Complaint SummaryCR0411 PDP Critical Complaints.HICNSR0411 PDP Critical Complaints.LIS EligibleOR0411 PDP Critical Complaints.LIS StatusgR0411 PDP Critical Complaints.Prescription Drug CardcR0411 PDP Critical Complaints.Plan Contract Number_R0411 PDP Critical Complaints.Plan Member NumberOR0411 PDP Critical Complaints.PBP NumberUR0411 PDP Critical Complaints.Pharmacy NamLVALteiR0411 PDP Critical Complaints.Pharmacy Street AddressUR0411 PDP Critical Complaints.Pharmacy CityWR0411 PDP Critical Complaints.Pharmacy StateSR0411 PDP Critical Complaints.Pharmacy ZipeR0411 PDP Critical Complaints.Pharmacy Phone Number_R0411 PDP Critical Complaints.Drug(s) nformationR0411 PDP Critical Complaints.Reason card didn't work at pharmacyIR0411 PDP Critical Complaints.PrintedaR0411 PDP Critical Complaints.Partner OrganiztionH!''@!(!0!!1qS@ !`! !Ho2 !Ho2@!Ho2 L!Ho2 !Ho2h !Ho2 4 !Ho24 !Ho2@4L !Ho2`4 !Ho24  !Ho2  T !Ho2  !Ho2 \ !Ho2  !Ho2  !Ho2 t !Ho2  !Ho2 !Ho2 t!Ho2  !Ho2]4!Ho2!Ho2!Ho24!Ho2!Ho2!Ho2 d!Ho2!Ho244$!Ho24|!Ho2 !Ho2 4D!Ho24 !Ho2(4!!Ho2 "d!Ho2#!Ho2 $T!Ho2%!Ho2d&R0411 PDP Critical Complaints &!'''p#!%!!5!>!5! >!6!0>!@6!@>!x6!P>!6!`>!6!p>! 7!>!X7!>!7!>!7!>!8!>!88!>!p8!>! 8!>!8!?!9!?!P9! ?!9!0?!9!@?!9!P?!0:!`?!h:!p?!:!?!:!?!;!?!H;!?!;!?!;!?!;!?!(